Shipping & Refunds
How much is shipping?
We are currently offering FREE WORLDWIDE SHIPPING on all orders!
How long will shipping take?
Average shipping time is between 14 - 20 days. However Custom Kit orders may take up to 30 days due to the extra time it takes to make a customized product.
Note: Due to COVID-19, shipping times might take longer depending on your country. However please be assured that we are doing everything we can to get your order to you as soon as possible. For more details regarding shipping please email us at firstname.lastname@example.org
Will I have to pay taxes and duties?
On international orders, local guidelines apply and your order may be subject to country taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the buyer.
The taxes and duties will depend on the declared value of your package so if you just order one painting, it's very unlikely that you'll be subject to these taxes. However, if you order more than that, you might be subject to such import taxes.
Please refer to your local postal service for rates or calculate expected duties and taxes here.
Our refund policy:
We only offer refunds/exchanges if the goods are defective or if there are pieces missing from our kits. Please contact us and we'll inform you of the next steps. We do not offer refunds/exchanges for change of mind. Custom Kit orders also cannot be exchanged or returned as we will not be able to resell them.
Only unpainted/unused paint kits will be accepted for returns/exchanges within 14 days of when the package was delivered to you.
Your package will be inspected upon receiving to make sure that each kit is unpainted and complete. Once the inspection is complete, the refund will be processed via your original payment method.
If you decide to change your mind about your purchase, there is a 24 hour window after you have paid to cancel your order. This is specifically strict for our Custom Kit orders as we will begin production after 24 hours of your payment and unfortunately we won't be able to offer cancellation after this time. To cancel, please contact us.